PLEASE DON’T GO TO EL CID AND DON’T BUY A TIMESHARE!

I am very frustrated because the way El Cid has treated my husband and me; we bought a timeshare with them. Our sales person was a man named Rui Veloso I don’t know if it’s his real name because of all the lies he told us.


Maybe his name is also untrue as everything he presented to us when selling us this membership that is worth nothing. Has no resale value and have lied to hundreds of people. I know this by reading countless of complaints against this company on the internet.

I warn all the people who are going to Mazatlan:

PLEASE DON’T GO TO EL CID AND DON’T BUY A TIMESHARE!

Buying at El Cid was the worst mistake of our lives and right now we are stuck with it, they don’t want to give us our deposit back.


We were given false promises verbally as well as in writing. Below, are the documents Rui Veloso gave us. We called him many times and he is never available to talk to us. He is a very different person from the one we knew the first time.

He told us that the sale of our membership from Mayan Palace was worth a minimum of $40,000 US dollars and the sale was guaranteed in no more than 180 days. This deadline was June 14th and nobody from El Cid or anywhere has even called us.

We also asked him for a letter stating that if they could not honor their part of the deal to cancel the agreement. He gave us one, but now he is saying that we can cancel but we will forfeit our $7200 US. Is this fair?

The Federal Timeshare Association told us that El Cid has many complaints in PROFECO, the better business bureau in Mexico.


Please beware of the deceitful sales practices of this resort. This is not the way businesses are handled in Canada. Do not go to El Cid, Mazatlan or Mexico. The laws do not protect you.








1-When we ask Mr. Rui Veloso to give us the guarantee of the sell of our Mayan property he came back with this piece of paper. You can see the price and the closing days until now we have not recive a single penny for our property, and it has been more than 180 days.



2-As the previous paper did not state the guarantee of the sale of our Mayan property, Mr. Rui Veloso came back again with this new document stating that we could cancel the membership. We asked him about the reimbursement of the monies and were told that in Mexico cancellation means rescision; meaning that the reimbursement of the monies was automatic.



3-In this document we are given an incentive for purchasing. Mr. Rui Veloso told us that with this 308.000 points we would be able to fly back and foward from Cananda to Mexico many times.When calling to confirm, we got the runaround as for the amount of points for airfare; nobody knew anything about it.When we bacame persistant, we were told that we would need around 250.000 for a single flight.

I wonder, Is Rui Veloso a Crook? is El Cid aware of this? is El Cid behind this?